Privacy Policy
Your Privacy is Our Priority
Table of Contents
1. About This Privacy Policy
Evergreen Estates (“we,” “us,” “our,” or “Company”) operates as a real estate development and property marketing company. We are committed to protecting your privacy and ensuring you have a positive experience on our website, mobile applications, and other digital platforms.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.evergreeneststates.com, use our services, participate in our lead forms, or interact with us through Meta Business Suite (Facebook/Instagram).
Last Updated: June 4, 2026
Effective Date: June 4, 2026
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when:
- Filling out our lead forms: Name, email address, phone number, location preferences, budget range, property type preference, timeline for purchase
- Contacting us: Inquiry details, messages, attachments sent through contact forms or emails
- Registering an account: User credentials, profile information, saved preferences
- Scheduling a site visit: Preferred dates, times, accessibility requirements
- Making inquiries: Questions about specific properties, financing options, or legal documentation
2.2 Information Collected Automatically
When you visit our website or applications, we automatically collect:
- Device Information: Device type, operating system, browser type, IP address, mobile device ID
- Usage Data: Pages visited, time spent on pages, links clicked, search queries, referring URL
- Location Data: Geographic location (if permitted) to show nearby properties
- Cookies & Tracking: Cookie identifiers, session information, analytics tracking (see Section 8)
2.3 Information from Third Parties
- Social Media Platforms: Name, email, profile picture, public profile information when you log in via Facebook/Instagram
- Meta Business Suite: Form submission data, phone verification details, interaction metrics
- Credit Bureaus/Verification Services: For loan pre-qualification purposes (if applicable), with your consent
- Partners & Vendors: Information shared for property management, legal compliance, or mortgage partnerships
2.4 Sensitive Personal Data
3. How We Use Your Information
We use your information for the following purposes:
3.1 Providing Services
- Processing your property inquiries and lead submissions
- Sending personalized property recommendations based on your preferences
- Scheduling and managing property viewings and site visits
- Providing customer support and responding to inquiries
- Processing transactions and managing your account
3.2 Marketing & Communication
- Sending promotional emails about new properties, launches, and exclusive offers
- SMS notifications about property alerts and marketing updates
- WhatsApp business messages for customer service and information sharing
- Retargeting campaigns on social media platforms (Facebook, Instagram)
- Personalized advertisements based on your browsing behavior
3.3 Analytics & Improvement
- Analyzing user behavior to improve our website and services
- Understanding customer preferences and market trends
- Measuring campaign effectiveness and ROI
- A/B testing for website optimization
3.4 Compliance & Legal
- Complying with legal obligations under Indian law (IT Act, RERA, etc.)
- Fraud detection and prevention
- Protecting company interests and resolving disputes
- Responding to lawful requests from authorities
3.5 Lead Qualification & Segmentation
- Creating lead scoring profiles based on provided information
- Segmenting audiences for targeted marketing campaigns
- Conditional logic processing (showing different follow-up content based on preferences)
5. Data Security
We implement comprehensive security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
5.1 Security Practices
- SSL/TLS Encryption: All data transmitted between your device and our servers uses 256-bit encryption
- Secure Servers: Hosted on secure, certified data centers with 24/7 monitoring
- Access Controls: Only authorized employees can access personal data, with role-based permissions
- Regular Audits: Third-party security audits and penetration testing
- Firewalls & Intrusion Detection: Multiple layers of network security
- Employee Training: Regular data protection and privacy training for staff
5.2 Password Protection
If you create an account with us, you are responsible for maintaining the confidentiality of your password. Never share your credentials with anyone.
6. Data Retention
We retain your information only as long as necessary to serve our business purposes and comply with legal obligations.
6.1 Retention Periods:
- Active Customers: Throughout your customer relationship + 3 years after the last transaction
- Lead Information: 2 years from date of collection (or until you unsubscribe)
- Cookies & Tracking Data: 1-2 years (varies by platform)
- Legal/Compliance Records: 7 years (as per Indian tax and legal requirements)
- Website Analytics: Aggregated data retained indefinitely; individual user data deleted after 24 months
6.2 Data Deletion
You can request deletion of your personal data at any time. We will delete your information within 30 days, except where:
- Legal obligations require us to retain it
- Active disputes or transactions are ongoing
- You have an active account or subscriptions
7. Your Rights
You have the following rights regarding your personal data:
7.1 Right to Access
You have the right to request a copy of all personal data we hold about you. We will provide this information within 30 days in a readable format.
7.2 Right to Correction/Rectification
You can request that we correct inaccurate or incomplete information. Log into your account to update information, or contact us.
7.3 Right to Erasure (“Right to be Forgotten”)
You can request deletion of your data, subject to legal obligations and active business relationships.
7.4 Right to Restrict Processing
You can ask us to limit how we use your data while we verify its accuracy or investigate a complaint.
7.5 Right to Data Portability
You can request a copy of your data in a structured, commonly-used format (e.g., CSV) to transfer to another service.
7.6 Right to Opt-Out of Marketing
You can opt-out of promotional emails, SMS, and WhatsApp messages at any time by:
- Clicking “Unsubscribe” at the bottom of our emails
- Replying “STOP” to SMS messages
- Using the “Manage Preferences” link in WhatsApp messages
- Contacting us directly (see Section 9)
7.7 Right to Lodge a Complaint
If you believe we have violated your privacy rights, you can file a complaint with the National Internet Exchange of India (NIEXI) or relevant data protection authorities.
9. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
Privacy Officer
- Email: evergreenestate3275@gmail.com
- Phone: +91-9972614646
- Mailing Address:
Evergreen Estates
Bengaluru, Karnataka 560001
India - Response Time: We will respond to all inquiries within 30 days
Data Protection Officer (DPO)
- Email: evergreenestate3275@gmail.com
- For GDPR-related inquiries (International Users)
Complaints to Authorities
For complaints beyond our scope, you can contact:
- National Internet Exchange of India (NIEXI): www.niexi.com
- Cybercrime Complaint Portal (Govt. of India): cybercrime.gov.in
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or by posting a notice on our website at least 30 days before the changes take effect.
Your continued use of our services after any modifications constitutes your acceptance of the updated Privacy Policy.
Version History:
- v1.0 — June 4, 2026 — Initial publication